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Refund Policy

Unless otherwise specified for particular products, we shall refund you your payment if you decide to cancel your orders within twenty four (24) hours after your order has been confirmed and prior to shipment except for the transaction fees charged which is non-refundable. Once your order has been shipped, refund is not allowed.



Return Policy

Good sold are not returnable. However, in the unlikely event that we deliver the wrong product or that the product is damage or defective, please email your intent for a product return to sales@getfones.my within twenty four (24) hours after you receive the product. We will not be liable for any claims after the given 24 hours. Once we’ve confirmed the defect and approved your return request, please ship the product back to us on your own cost and we’ll deliver you the replacement product(s) within 3 – 6 working days.

In any case if product return is necessary after the given 24 hours, please inform our customer support team within 7 days from the received date. We will charge processing fee of 10% or more, subject to product and/or package condition verified by our technician.

To return your products, please send the whole product(s) back with its original packaging to:

eSynergy Sdn Bhd
Suite 801(8th Floor) Merlin Tower,
Jalan Meldurm 80000 Johor Bahru, 
West Malaysia